Consumers can file a complaint against institutions within Division of Finance jurisdiction by submitting an online or paper complaint form by email, mail or fax. Be sure to print a copy for your records. We will review the facts in the complaint form and determine if there is a violation of Missouri law.

The company against which the complaint has been filed will be contacted, provided a copy of the complaint form and asked for a response. You will be provided with a copy of our letter to the company. This process generally takes about 30 days.

To file a complaint against a Nationally Chartered Bank such as Bank of America, US Bank, Wells Fargo, UMB Bank or Fifth Third Bank, click here: or call 800-613-6743. The Office of the Comptroller of the Currency is the primary regulator for nationally chartered banks.