Topics for Consumers

Consumer Complaints

File a complaint against a bank, mortgage broker or lender

Consumers can file a complaint against institutions within Division of Finance jurisdiction by submitting an online or paper complaint form by email, mail or fax. Be sure to print a copy for your records. We will review the facts in the complaint form and determine if there is a violation of Missouri law.

The company against which the complaint has been filed will be contacted, provided a copy of the complaint form and asked for a response. You will be provided with a copy of our letter to the company. This process generally takes about 30 days.

Other Complaints

Consumers may file a complaint with other DIFP Divisions using the links below:

Other Consumer Topics

Feb. 22 - new federal credit card rules New image

Find a bank or licensee

Are my bank deposits safe?

Are my credit union deposits safe?

Debt collection

Missouri Council on Economic Education - resources for teachers, students and parents

Credit counseling – find a certified credit counselor

Foreclosure help

Mortgage loans

Reverse mortgages

Fair credit billing

Check your free credit report

Opt out of pre-screened credit card offers

Usury law