Consumer Complaints
File a complaint against a bank, mortgage broker or lender
Consumers can file a complaint against institutions within Division of Finance jurisdiction by submitting an online or paper complaint form by email, mail or fax. Be sure to print a copy for your records. We will review the facts in the complaint form and determine if there is a violation of Missouri law.
The company against which the complaint has been filed will be contacted, provided a copy of the complaint form and asked for a response. You will be provided with a copy of our letter to the company. This process generally takes about 30 days.
Other Complaints
Consumers may file a complaint with other DCI Divisions using the links below:
- File a complaint against an insurance company or agent
- File a complaint against a vehicle service contract provider
- File a complaint against a credit union
- File a complaint against a licensed professional (i.e. doctor, nurse, barber, massage therapist)
Other Consumer Topics
Are my credit union deposits safe?
Missouri Council on Economic Education - resources for teachers, students and parents
Credit counseling – find a certified credit counselor
Opt out of pre-screened credit card offers